The Fundamentals for Practice

1. Above all, be true to yourself. Know your values, and be guided in all things by your own conscience. If you encounter situations that threaten your personal moral code, act in ways that are consistent with your own principles.
2. Respect yourself; respect others. Don't stretch yourself too thin. Define and maintain your boundaries. Look for the best in others; listen to their opinions and perspectives.
3. Keep confidences. Share confidential information only when necessary to prevent injury or death. Take care when telling stories about other consumers that neither the details nor the context of the story identifies that person. Ask permission from your own family and friends before sharing information about them.
4. Honesty is the only policy. If you or your family will benefit financially from engaging other consumers in activities disclose that information. Never use your relationships with others for economic or personal gain. If you have financial or personal interests that could affect decision-making, disclose that information or excuse yourself from participation in voting or discussion of any issues that could pose a conflict of interest.
5. Be transparent in your communication. Give honest, clear, and objective information to others. Disclose any limitations that are imposed on you about sharing information. Recommend alternate sources for information gathering.
6. Name the hat you are wearing. Make it clear if you are speaking only for yourself, on behalf of other consumers, or for your organization.
7. Share the wealth. Be generous with the knowledge, opportunities, and resources you have to help other consumers.
8. Remember why you are there. Take time to reflect on the unique role you play. Be true to those you represent.
9. Take responsibility for yourself in the workplace. Before you go to work for an organization, talk to your potential employer about the difficulties that might accompany the job. Be sure to determine:
   • What information can and cannot be disclosed to consumers and other clients of the organization
   • What level of advocacy you can engage in without fear of repercussions
   • What kinds of accommodations can and cannot be made for your special circumstances (e.g., health care and other need
   Once you have been hired, learn the organization's policies, procedures, and rules of the workplace.
10. Be impeccable in your conduct. Maintain the highest standards of professional and personal behavior.
11. When in doubt, admit it. Be truthful about your own skills and abilities. Take responsibility for informing others when you need additional support and training.
12. Stay connected. Maintain contact with other consumers in similar positions for purposes of support and information sharing.