More and more, consumers are playing key leadership roles in human service organizations. The relationships between health professionals and the people they serve have changed enormously in the last 25 years. Today, collaboration and partnership are considered essential to the delivery of high quality health care.
“Rules for the Road” sets forth principles to help guide health care consumers as they assume leadership positions. It is a kind of “roadmap” for negotiating the inevitable twists and turns that accompany their new roles. The handbook is based on the wisdom of experienced consumers from across the country who have wrestled with the daily dilemmas that accompany leadership.
IMPORTANT: No hard copies of this manual are available. You may print the document from this Web site. If you have questions about the content of the manual, please call (800) 394-5694.
Rules for the Road: Contents
Introductory Material
The Fundamentals for Practice
The Fundamentals in Action
- Fundamental 1: Above all, be true to yourself.
- Fundamental 2: Respect yourself; respect others.
- Fundamental 3: Keep confidences.
- Fundamental 4: Honesty is the only policy.
- Fundamental 5: Be transparent in your communication.
- Fundamental 6: Name the hat you are wearing.
- Fundamental 7: Share the wealth.
- Fundamental 8: Remember why you are there.
- Fundamental 9: Take responsibility for yourself in the workplace.
- Fundamental 10: Be impeccable in your conduct.
- Fundamental 11: When in doubt, admit it.
- Fundamental 12: Stay connected.
More Tips for Good Practice
In Conclusion
Scenarios for Discussion
Additional Resources
Participants
Evaluation Form
About HRSA
